Privacy Policy

1. Introduction

OpalStoneGarden ("we," "us," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our procedures regarding the collection, use, and protection of your data when you access our website opalstonegarden.xyz or use our yacht charter services.

By utilizing our services, you agree to the data practices detailed in this policy. This policy adheres to applicable privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal information that you supply to us willingly when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Take part in our surveys or marketing campaigns

The data collected may include:

• Your name and contact details (email, telephone, address)
• Financial details (securely managed through third-party services)
• Your preferences and necessities related to the charter
• Information of your emergency contacts
• Any dietary specifications or health-related information (if you choose to provide this)

2.2 Automatically Collected Information

As you navigate our website, we automatically gather certain information in regard to your device and browsing activities:

• IP address and geolocation data
• Browser kind and its version
• Visited pages and duration of stay on our website
• Sources from which you were referred to our site
• Information regarding your device (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience on our site, we employ cookies and other similar tracking methods. These technologies enable us to:

• Retain your preferences
• Examine website traffic and performance
• Deliver content tailored to you
• Enhance our offerings

Your cookie preferences can be managed through your web browser settings or our cookie consent tool.

3. How We Use Your Information

We deploy the data we gather for these purposes:

• Provision of Services: To deliver yacht charter services, finalize bookings, and for communication regarding your booking details
• Client Support: To handle your inquiries and provide support when needed
• Transaction Processing: To conduct financial transactions and handle billing
• Safeguarding and Security: To maintain the safety of our operations and guard against deceptive practices
• Promotional Activities: To send out marketing materials and updates, subject to your consent
• Enhancing Our Website: To evaluate user patterns and amplify our website's functionality
• Adhering to Legal Regulations: To abide by relevant laws and regulatory requirements

4. Information Sharing and Disclosure

Your personal data is not sold, traded, nor leased to unrelated parties by us. We might share your information under the circumstances:

4.1 Service Providers

Information may be shared with third-party service providers that we trust, who support us with: payment processing; website hosting and upkeep; electronic mail marketing; performance evaluation and analytics; client assistance.

4.2 Compliance with Legal Obligations

Your information might be disclosed if required under law, or if necessary to respond to legal processes, court authorities, exigencies, or to examine the potential for fraud or unlawful activities.

4.3 Changes in Business Ownership

If a business merger, acquisition, or asset sale occurs, your information might be part of the assets transferred.

5. Data Security

We take suitable technical and organizational measures to secure your personal data from unauthorized access, changes, exposure, or destruction. These safeguards include encryption, secure servers, controlled access, periodic checks, and training of staff.

Despite these safety measures, no mode of data transmission over the internet or data storage can be guaranteed to be entirely secure. We cannot fully ensure the absolute protection of your personal data.

6. Data Retention

We store your personal details for only as long as is essential for the reasons it was collected, or as demanded by law. Typical retention periods are:

• Charter reservations: 7 years (for taxation/legal reasons)
• Communication for marketing: until you opt-out or request removal
• Analyses of website traffic: 26 months
• Client support services: 3 years following the latest interaction

7. Your Consent and Choices

Consents include the right to access, amend, erase (as allowed by law), transfer, opt-out of marketing communications, and manage cookies. To exercise your rights, reach out to us using the contact details provided below.

8. Third-Party Services

8.1 Google Analytics

For website usage analysis, we utilize Google Analytics. You may opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Social platforms which our website may connect to have their respective privacy policies.

8.3 Payment Processors

Transactions are processed by PCI DSS-compliant third-party entities.

9. Transnational Data Transfers

Your information may be stored and handled in countries different from Spain. We uphold suitable protections consistent with applicable privacy laws.

10. Children’s Privacy

Our services are not aimed at children under the age of 13, and we do not intentionally gather their information. If you are aware of a child who has provided such information, please get in touch with us promptly.

11. Amendments to This Privacy Policy

We may modify this Privacy Policy to mirror changes in our practices or legal demands. Notices of the amended policy will be posted, emailed to registered users, or signaled on our website. Continuation of use after the effective date indicates agreement with the new terms.

12. Contacting Us

To inquire about this Privacy Policy or our handling of personal data, feel free to contact us:

13. Adherence to Google Ads User Consent Policy

We conform to the Google Ads user consent guidelines. You may modify your cookie/tracking settings at any time through our cookie preferences.